South China Morning Post
https://www.scmp.com/news/hong-kong/transport/article/3273613/cathay-customers-pain-points-will-be-addressed-ceo-says-after-toilet-door-luggage-woes
Cathay Pacific customers’ ‘pain points’ will be addressed, CEO says
CEO Ronald Lam’s pledge follows recent incidents that have resulted in the airline hitting the headlines for all the wrong reasons.